Ferndown Reviews

Nathan & Fern were business like , polite & helpful a credit to your company .

** Edit ** 3 weeks later and no contact from the lettings team, no real surprise there! ** ** Edit ** 5 days later and no contact from the lettings team ** What a disappointing experience from the lettings team in Ferndown. We are landlords and wanted to change letting agents away from Goadsby to a more cost effective letting agents, which has halved our management fees. We gave Goadsby the opportunity to move on price, they were committed to maintaining their customer service levels and wanted to keep their margin, fair enough. The experience they have put us through over the last few months has failed on every level, even basic courtesy and customer service. Chris, the lettings manager has yet to call me back, I have lost count of the messages I left and emails I sent requesting a call. Chris 'made up' monetary amounts he 'felt' we were expected to pay but couldn't back it up contractually. He took too long to return the deposit to us, we very nearly missed the 30 days DPS registration. I have never dealt with such incompetence. The saddest part is, Goadsby, you have lost this customer for life. If we need to change agents again, or anyone asks us for a recommendation - then we will be steering well away from Goadsy. Entirely based on the experience you gave us when we decided to leave.

Always masterclass in service and price

We initially were interested in the property but it came under offer before we could sort out our finances.<br />The offer was withdrawn due to sellers losing their buyers<br />Nathan Steiner then contacted us to inform us of the property back on the market we were delighted with the information

Richard was professional helpful friendly and kept me informed at all stages of the house sale.when we had the house valued I also had a valuation from conells.I felt from this that Richard at goadsby was more professional, more realistic and not as pushy but knew the market better.my gut feeling was right and Richard and team wer e excellent in all aspects of the sale

The standard of service and updating of all information from Richard Farnes at Goadsby was excellent.