Ferndown Reviews

We have tried to buy, let and sell through Goadsby but unfortunately nothing ever came from them. Letting the house should have been straightforward but we had no viewings through Goadsby but quite a few through other agents. Buying another property was painful with the team at Goadsby and it felt like we were causing a nuisance to the sellers we put in offers for and we didn't feel valued as customers. Selling our house was also non eventful. We had one viewing through Goadsby which didn't even go through as "they drove past and didn't like the road". Considering it was offset from the road in its own private pathway, I believe that this may have been a tactic from Goadsby. I have also tried to take off our property from Goadsby via email yet have received no confirmation. Highly disappointing service and won't reccomend to anyone.

Nathan & Fern were business like , polite & helpful a credit to your company .

** Edit ** 3 weeks later and no contact from the lettings team, no real surprise there! ** ** Edit ** 5 days later and no contact from the lettings team ** What a disappointing experience from the lettings team in Ferndown. We are landlords and wanted to change letting agents away from Goadsby to a more cost effective letting agents, which has halved our management fees. We gave Goadsby the opportunity to move on price, they were committed to maintaining their customer service levels and wanted to keep their margin, fair enough. The experience they have put us through over the last few months has failed on every level, even basic courtesy and customer service. Chris, the lettings manager has yet to call me back, I have lost count of the messages I left and emails I sent requesting a call. Chris 'made up' monetary amounts he 'felt' we were expected to pay but couldn't back it up contractually. He took too long to return the deposit to us, we very nearly missed the 30 days DPS registration. I have never dealt with such incompetence. The saddest part is, Goadsby, you have lost this customer for life. If we need to change agents again, or anyone asks us for a recommendation - then we will be steering well away from Goadsy. Entirely based on the experience you gave us when we decided to leave.